Frequently Asked Questions for

Property Owners

Why should I hire a property management company?

From advertising and leasing to conducting inspections and performing routine maintenance, the activities of property management can be demanding and constant. Our mission at ProActive Real Estate services is to take these burdens off your shoulders by making ownership of real estate investment properties as seamless an experience as possible.

We frequently see owners discount the cost of their own time and energy when it comes to managing an investment property. Our advice: don’t underestimate the difficulties that come with properly managing a rental property. 

By hiring a trusted team of property managers, you can ensure that you are enhancing the value of your real estate assets while providing a high quality experience for your tenants, helping you keep peace of mind.

What services does the ProActive Team provide?

Among other things, ProActive Real Estate Services handles the following:

  • Agent for the landlord (owner)
  • Preparing rental properties for leasing
  • Inspect properties before, during, and after a lease term
  • Market and advertise properties
  • Make properties available for prospective tenants to view
  • Screen applicants
  • Coordinate lease signings and lease renewals
  • Collect rent
  • Ensure utility and other property expenses are paid
  • Maintain the investment property
  • Provide administrative and financial property management
  • Communicate with owners and tenants
  • Use a custom attorney-drafted lease that ensures the highest level of protection for the rental property owner
  • Leverage unique leasing strategies based on market conditions to protect the owner
  • Manage collections and evictions if needed
  • Offer a state of the art communication and information platform for tenants and owners through Buildium
What type of rental properties does the ProActive Team manage?

We primarily manage single-family homes, townhomes, condos, duplexes, and small to medium size multi-family apartment communities throughout Hampton Roads. Our geographic focus is on Norfolk, Virginia Beach, Chesapeake, Suffolk, and Portsmouth.

What is needed to get set up?

Our first step is to conduct a property management consultation. The ProActive Team will speak with you regarding your property and rental plans.

We will visit your property in person to ensure its readiness and marketability. Afterwards, we will send you onboarding documents, ask you to complete a Property Owner Questionnaire, and conduct a preliminary marketing inspection to determine if any improvements are needed to your property. Lastly, once your documents are signed, we will conduct a final ProActive Ready Inspection and list your property for rent.

From start to finish, we will mirror your motivation. We can market the property as slow or as fast as you need us to when it comes time to finish onboarding.

How long will it take to rent my property?

The marketing period for a rental property will vary based on the location, rental rate, unit type, market conditions, and other factors. We have a dedicated marketing manager that guarantees the highest level of exposure that will minimize vacancy time. Properties in desirable locations that are in good condition with favorable rental rates will typically be the fastest to lease.

What will my property lease for?

Your investment property lease rate will be determined by the property’s location, quality, unit type, length of lease, time of year, and many other factors. Setting a rental rate is often guided by comparable properties in your local market at the time of your listing. The short answer: it depends

By working with an experienced property manager like ProActive Real Estate Services, you can ensure that you are renting your property for a rate that optimizes value to owners by factoring in market rate rents and vacancy costs.

Do I need to handle advertising and leasing for my property?

No, the ProActive Team handles all marketing and advertising for your rental property listing. Our systems and processes ensure your listing has maximum exposure to the market and gains interest from prospective renters.

As potential tenants submit applications, our team will screen and select tenants and handle all aspects of inspecting and leasing your property before move-in.

How do you screen and select tenants?

Among other things, we consider credit history, income, length of employment, proof of identity, number of residents, rental history, and criminal record. 

ProActive Real Estate Services is committed to providing Equal Housing Opportunity for all applicants and fully complying with the Federal Fair Housing Act. ProActive does not discriminate against any person because of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin or Age. 

How frequently will I need to interact with my tenants?

The ProActive Team handles all tenant communication. Though special cases may arise when a property owner needs to visit a rental property or interact with tenants, we strive to make your ownership of investment properties a passive experience.

What happens if the tenant does not pay their rent?

A missed payment is considered a default under the lease agreement. Rent is due on the 1st of the month with a late fee grace period through the 5th of each month. If rent is not received by the morning of the 6th, a 5 day pay or quit notice is sent to the tenant. If rent is still not paid at the expiration of the 5 day pay or quit notice, then the owner can elect to seek possession and judgment for unpaid rent by filing an unlawful detainer (“UL”). Once the UL is filed it typically takes about 3 weeks to obtain a court date. Once the judge grants possession to the owner, then a writ of eviction is filed with the sheriff. Ten days after the writ of eviction is filed, the sheriff will schedule the eviction.

Who pays for property repairs and maintenance?

Most of the time, property owners are responsible for general repair and maintenance costs on the property. Unless there is proof tenants have caused significant damage to the property or were negligent, owners will be expected to cover wear and tear expenses.

What other investment property expenses should I consider?

The majority of expenses associated with preparing an investment property for rent will be upfront costs related to repairs, maintenance, and improvements of your rental. Ongoing expenses may include items like insurance, taxes, inspection fees, and utilities that are not covered by your tenant. For certain rental properties, advertising costs and screening costs may be part of owner expenses. Property owners should also expect to pay nominal legal and administrative fees that are necessary for preparing and leasing their property.

What are my entry rights for a rented property?

Typically, we ask our property owners to enter the rental property as infrequently as possible as a courtesy to tenants. It is best practice to provide ample notice and flexibility to tenants when scheduling visits. 

From a legal perspective, tenants must be notified at least 72 hours before entering the premises unless the tenant has requested maintenance in which case it is 24 hours.

How will you ensure my property is taken care of?

The ProActive Team conducts safety inspections every six months as a general best practice to perform preventive maintenance and ensure livability of all properties. In addition, when a tenant is moving out and at any other time as requested by the owner, we will conduct a property inspection to assess the property’s condition.

Where can I login to my property management portal?

Property owners can login to their Buildium account here.

How much does the ProActive Team charge an owner to manage a property?

Monthly management fees are a minimum of $150 per month or 10% of the monthly rent amount. For example, if your property has a monthly rent of $2,000, your management fee will be $200 per month. This cost covers all tenant communications, marketing and leasing, collecting monthly rent, paying you distributions (the owner), and fielding maintenance requests. For larger multifamily properties, a property management fee may be determined at the broker’s discretion.

Other than the management fee, what other fees should I expect?

Upon selecting us as your management company, there will be an onboarding fee of $250 to cover administrative set up, preparing your property for listing on the market, and showing your property to prospective tenants. 

Please note it is common that investment properties may need additional cleaning, maintenance, detector installation, and landscape work prior to the home being ProActive Ready and marketable. These costs will vary depending on the condition of your property.

Lastly, there is a $250 reserve fund fee that is held by our company to address maintenance issues that may arise once your property is leased. This prevents our team from requiring owners to make contributions for minor repairs.

Why should I choose the Proactive Team over other property management companies?

We are a locally-owned and operated business focused on making ownership of rental property in Hampton Roads as seamless as possible. With decades of experience and market knowledge, we offer top notch professionalism in every real estate transaction. Our goal is to help property owners create sustainable value through real estate rental properties. We do that by living our core values and building relationships on trust and transparency to help you navigate real estate transactions of all types. If you are considering hiring a property management company to handle your investment, give us a call today. 

Ask Your Question

Call Us

(757) 383-9510

Contact us

(757) 383-9510

819 W 21st Street, Suite 100

Norfolk, VA 23517


Craig Champagne

Field Inspector/Real Estate Agent

Craig joined the ProActive Team in 2021 as a Field Inspector and Real Estate Agent. Originally from Waterbury, CT, Craig moved to Hampton Roads in 2015. As a talented small engine and electronics specialist, he previously owned his own business before entering the real estate industry. In his role as a field inspector and agent, Craig conducts on-site inspections after move-outs and before move-ins and shows properties to prospective tenants and buyers. In every interaction, Craig is committed to diligent research, honest communication, and thorough work for clients and customers.

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Nichole "Nickiey" Crosby

Maintenance/Contractor Supervisor

Nickiey joined the ProActive Team in 2022, having previously worked in property management for eight years. As Maintenance/Contractor Supervisor, she is responsible for all property inspections, maintenance requests, and coordinating workstreams across team members and third-party contractors. Born in Texas and raised in Virginia, Nickiey is the mother of three children, two boys and a girl.

Kandy FulliloveKandy Fullilove

REALTOR® and Military Relocation Professional

Kandy has lived in Norfolk since 1991 where she received her first orders as a Navy Seaman.  A proud military spouse of 30 years with 2 boys who graduated from the U.S. Naval Academy and now serving, Kandy can tell you a few things about the Hampton Roads area and military life.  Her own experiences as a home buyer and investor for over 20 years gives expertise to educating a buyer or seller on their many options in selecting the right home, building their wealth portfolio, and knowing when to sell to maximize their investment.  She has been in real estate since 2015.  She joined ProActive Real Estate to have the benefits of a full-service brokerage.  She always prides herself on integrity throughout the transaction and is here to help with all your real estate needs.


Karen DanielKaren Daniel

Associate Broker/Office Manager

Licensed in Virginia, Karen is our Office Manager and holds an Associate Broker designation.  Karen oversees all transactional operations and communications over our team of real estate agents, leasing specialists and maintenance crews. Karen has been a resident of Hampton Roads for over 40 years. Karen is also a seasoned real estate professional and is well versed in all the intricacies of the buying and selling process.


Joe LeeJoseph “Joe” Lee

Real Estate Agent

Joe Lee joined the ProActive Team in 2022 as a Real Estate Agent. Prior to joining the team, he was an Associate Real Estate Broker and Real Estate Appraiser, practicing residential and commercial real estate in the Tidewater, Virginia area for 45 years. His service areas include the South Side of Hampton Roads, the Peninsula, and Suffolk. In addition to his experience as an agent, Joe is a veteran of the United States Army and received his B.S. in Finance from Old Dominion University.


Bob JohnsonRobert “Bob” Johnson

Maintenance Coordinator

Bob Johnson has been with ProActive since 2019. A seasoned client relationship executive, he troubleshoots and manages tenants’ maintenance needs. He has spent several years painting, managing small electric projects, troubleshooting HVAC, and plumbing, as well as providing a detailed eye for general property aesthetics. He enjoys getting to know the ProActive tenants and strives to build long term success for both the valued tenants and property owners.


Hal DunkelHarold "Hal" Dunkel

Commercial Real Estate Agent

Hal Dunkel joined the ProActive Team in 2022 as a Real Estate Agent. Prior to ProActive, Hal was a Senior Associate for Statewide Commercial, Hal was responsible for representing office and industrial clients of all types, from tenants, landlords, purchasers and sellers, as well as multi-family developers, sellers and investors.

Chris OslanderChris Olander

Real Estate Agent and Maintenance Manager

A proud Texas native and graduate of the University of Texas at Austin, Chris became a Naval Aviator in 2012. Over the next nine years, he accumulated over 1,700 hours as a helicopter pilot and instructor pilot. In 2017, following the birth of his daughter, Chris became a licensed Realtor to help his wife, Nina, with her business anytime he wasn't flying. He worked behind the scenes becoming an expert in business finance while managing his family's personal investment properties. Chris considers his experience with managing his personal investments as the spark that launched him into full time property management for his clients. He cares for each of his owner's properties as if it were his own which has led to his exponential growth. When not at work, you’ll probably find Chris out on his mountain bike, praying for snow in the mountains so he can get out his snowboard, or at the rock climbing gym with his daughter.

Fouad Mohit

Sr. Business Broker/Commercial Real Estate Agent

For the past 35 plus years, Fouad Mohit has invested his time in the ownership and sale of business and commercial real estate in the greater Hampton Roads area. Through his personal experiences in a wide breadth of industries, including gas stations, convenient stores, grocery stores, both franchise and non-franchise restaurants, Mr. Mohit has honed his expertise in Main street business operations. With the divestiture of his business obligations in 2002, Mr. Mohit joined the Sunbelt team to supplement the global Network of Brokers with his know how and insights in the local market. Over years Mr. Mohit has helped Sunbelt transfer restaurants, retail stores, fitness centers, electrical companies, educational establishments, publishers, medical practices, production companies, and much more. His fundamental understanding of the main street structure gives Mr. Mohit the tools to, confidentially and with keen attention to detail, take the business and commercial real estate to close giving the highest yield and security to his clients. It is of the utmost importance that the longevity of the business and the stability of the community remain intact by allowing a new owner in the market with the business and the real estate. His experience in commercial real estate brings much knowledge to the ProActive Team.

Kingna Scott

Transaction Coordinator

Kingna “Scottie” Scott, a native of Farmville, VA, has always loved to assist people. She began her formal education at her alma mater, Norfolk State University, while also attending Old Dominion University, as well as TCC, to receive her Bachelor of Arts in 2009. Scottie has always been driven by an autonomous, enthusiastic passion to do her best, whenever and wherever. She is down to earth and has the gift of communication; relating with people from all walks of life. On her downtime she’s either creating music, studying, or spending time with her pets outdoors.

Laura Bazemore


Owner of Chesapeake Bay Bookkeeping & Accounting Services, LLC and a graduate of Old Dominion University with a bachelor’s degree in Accounting and a minor in Information Systems Technology, Laura has many years of experience as a staff accountant in various fields such as restaurants, retail, healthcare and contracting. Because of her vast experience, she has a broad knowledge base to meet the needs of many different clients.  In her spare time, she enjoys country music, going to concerts with her friends and loves taking care of her rescue puppies!  Working with ProActive Real Estate Services has opened her eyes in all aspects of real estate transactions.

Gary Layne

Owner/Realtor ®(Residential/Commercial)

In today's competitive market, you need a passionate, local advisor that can help you navigate the residential/commercial selling and buying process. As a valued client, you'll receive:

  • Local market knowledge
  • Access to industry-leading real estate tools to determine your property value or customize your real estate search
  • A proven negotiator who will be with you every step of the way
  • A trusted and knowledgeable partner through closing and beyond


A resident of the Hampton Roads area for many years, and graduate of Old Dominion University, I have been engaged with this real estate market as a homeowner, business owner and investor for over 35 years. Presently residing in Norfolk, VA, and part owner of ProActive Real Estate Services, I specialize in residential & commercial real estate along with property management.  I am also associated with Sunbelt Business Brokers which allows me to assist business owners in listing their business for sale or assist those looking to purchase a business.  As a business owner and real estate agent, my goal is to provide strong customer service with open communication to obtain the goals of sellers and buyers in this market.

Direct: (757) 652-1225
Office: (757) 383-9510

Billy Wilson


A serial entrepreneur, Billy has launched and sold multiple successful businesses over the course of his career, but real estate has always been his passion. A lifelong Norfolk resident and graduate of Old Dominion University, Billy brings a wealth of valuable experience to the ProActive Team. From property management and flipping, to traditional listings and sales, Billy relies on years of experience to advise his clients in making the right buying or selling decisions. Billy loves to play tennis, “Old Boys” rugby, and spend time with his wife of 26 years, Anna. Billy’s daughter, Elise, is a teacher in Washington State, and his son, Will, attends Hampden Sydney College.

Direct: (757) 724-1793
Office: (757) 383-9510