Frequently Asked Questions for
Where can I find a list of ProActive’s available rentals?
Visit our current rental listings here.
Where is the ProActive office located? What are your hours?
The ProActive office is located at 821 W 21st Street, Suite 100, Norfolk, VA 23517. Our hours are Monday through Friday from 9:00AM-5:00PM. Hours may differ on holidays.
Due to the nature of our business, personnel may or may not be in the office, so appointments are recommended. If you are unable to reach us in person, please call or email us.
How can I contact the ProActive Team?
You may call us at (757) 383-9510 or email us at AskUs@CallProActive.com.
How do I apply to rent a property?
You are welcome to complete a rental application for the specific property you are interested in here. Rental Application. Click on the property you are interested in and follow the on screen prompts.
Do you have an application fee? Is it refundable?
There is a non-refundable application fee of $45.
All adult occupants are required to complete an application, credit check, background check, and eviction history check. Additionally, you must submit a copy of your photo ID, paystub, rental, and employment history verifications.
When should I start looking for a rental?
We recommend looking at available rental properties at least 30-45 days before your desired move in date.
Can I visit a rental property?
You can find our listed rentals at our website here. Visit the “Schedule a Viewing” page and submit your information form to request a tour.
Can you hold a property before I complete my application?
No, the ProActive Team handles all marketing and advertising for your rental property listing. Our systems and processes ensure your listing has maximum exposure to the market and gains interest from prospective renters.
As potential tenants submit applications, our team will screen and select tenants and handle all aspects of inspecting and leasing your property before move-in.
Does ProActive Real Estate Services take in housing vouchers?
All rental properties are available for government subsidized housing. We encourage everyone to submit an application, and the ProActive Team will coordinate with the owner for review. Please be advised that the property owner, not the property manager, will have final say over application approval.
ProActive Real Estate Services is committed to providing Equal Housing Opportunity for all applicants and fully complying with the Federal Fair Housing Act. ProActive does not discriminate against any person because of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin or Age.
How much is my security deposit?
Every lease requires a different security deposit amount that may vary based on a tenant’s credit history. Typically, rentals require one or two month’s rent to be paid in full before a tenant moves into a property.
Is my security deposit refundable?
Yes, your security deposit is fully refundable as long as you have met the move out requirements per the terms of your lease. In order to receive a full security deposit, the following requirements must be met:
- Your lease term has expired or agreement has been terminated in writing by all parties
- You have given a written, paid 60-day notice to vacate
- No damage has been done to the property beyond normal wear and tear
- The rental has been returned by the lessee fully cleaned and all trash, debris, and personal items have been removed
- Rental is returned with the yard freshly maintained (if required per lease)
- All rent, fees, and other charges have been paid in full by the Lessee
- All door keys, amenity keys, mailbox keys, access cards, gate openers, garage door opener, and any other remote devices have been returned to management
When is rent due?
Rent is due on the 1st day of each month.
How do I pay rent?
You can pay rent online through the Buildium platform using the Resident Sign In. Note the portal is easy to use and free of charge if the money is transferred electronically from your bank account.
What is your pet policy?
Each rental property has a different policy based on the owner’s discretion, so be sure to review the rental listing description and your lease.
For properties that do allow pets, there will be a $250 pet deposit and a monthly pet rent fee that is set at the property owner’s discretion. Note these fees will vary and the property owner will have the final say over what types and sizes of pets are permitted.
Do I have to pay a full month’s rent if I move in halfway through the month?
No, you will be responsible for paying a prorated portion of the current month based on your move in date. For example, if your monthly rent is $1,000 and you moved in on September 16, you would only be responsible for 15 days of the 30 day month or $500.
Are there late fees?
Yes, a late fee of 10% of monthly rent will be applied on the 6th day of the month.
Am I responsible for lawn and yard care?
At our single family home properties, you are responsible for basic lawn and yard care maintenance. For multifamily properties, lawn and yard care is not the tenant’s responsibility. If you are in a homeowners association, some of the yard maintenance may be done by the association.
Can I paint the interior of my rental?
No, repainting the interior of your rental is not allowed. On special occasions and with permission of the property manager, a tenant may work out a written agreement with the property owner to repaint the property interior.
How do I submit a maintenance request?
All maintenance requests can be submitted through the online Buildium platform here. After logging into your account, click on the “Requests” page and follow the prompts.
Am I responsible for paying for repairs and maintenance?
Repairs and maintenance costs are generally covered by the property owners unless they are determined to be beyond normal wear and tear. Tenants may be responsible for covering repair costs if the maintenance item is deemed to be caused by the tenant and not a normal expense.
There is an emergency maintenance problem. How do I contact the ProActive Team?
Maintenance requests can be submitted online through your Buildium account here. You may also call our office at (757) 383-9510 in the event of an emergency, but we do ask that you also formally submit your request online so that we can properly field your request.
Can I move out of my rental property before my lease term ends?
If you are vacating the property before the end of your lease, you will be subject to a breakage fee equal to two month’s rent.
When can I expect to receive my security deposit refund after I move out?
After a move-out inspection is conducted, we will communicate our report to you via email along with the security deposit transmittal within 45 days of the end of your tenancy.
I received my move out report and need to pay money that is owed. What do I do?
You may submit payment online, via mail, or in-person at the ProActive office. If you owe money over and above your security deposit and do not pay or make payment arrangements within 30 days of the security deposit transmittal, we may pursue legal action.
If you are unable to make full payment at one time, please contact the ProActive Team by phone or email to review your payment arrangement options.
How do I renew my lease?
You may begin the lease renewal process by notifying the ProActive Team at least 60 days before your lease term expires. At that point, we will confirm your lease is available for renewal and send you a lease renewal agreement.
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