Frequently Asked Questions for

Tenants

Where can I find a list of ProActive’s available rentals?

Visit our current rental listings here.

Where is the ProActive office located? What are your hours?

The ProActive office is located at 821 W 21st Street, Suite 100, Norfolk, VA 23517. Our hours are Monday through Friday from 9:00AM-5:00PM. Hours may differ on holidays.

Due to the nature of our business, personnel may or may not be in the office, so appointments are recommended. If you are unable to reach us in person, please call or email us.

How can I contact the ProActive Team?

You may call us at (757) 383-9510 or email us at AskUs@CallProActive.com.

How do I apply to rent a property?

You are welcome to complete a rental application for the specific property you are interested in here. Rental Application. Click on the property you are interested in and follow the on screen prompts.

Do you have an application fee? Is it refundable?

There is a non-refundable application fee of $45. 

All adult occupants are required to complete an application, credit check, background check, and eviction history check. Additionally, you must submit a copy of your photo ID, paystub, rental, and employment history verifications. 

When should I start looking for a rental?

We recommend looking at available rental properties at least 30-45 days before your desired move in date.

Can I visit a rental property?

You can find our listed rentals at our website here. Visit the “Schedule a Viewing” page and submit your information form to request a tour.

Can you hold a property before I complete my application?

No, the ProActive Team handles all marketing and advertising for your rental property listing. Our systems and processes ensure your listing has maximum exposure to the market and gains interest from prospective renters.

As potential tenants submit applications, our team will screen and select tenants and handle all aspects of inspecting and leasing your property before move-in.

Does ProActive Real Estate Services take in housing vouchers?

All rental properties are available for government subsidized housing. We encourage everyone to submit an application, and the ProActive Team will coordinate with the owner for review. Please be advised that the property owner, not the property manager, will have final say over application approval.

ProActive Real Estate Services is committed to providing Equal Housing Opportunity for all applicants and fully complying with the Federal Fair Housing Act. ProActive does not discriminate against any person because of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin or Age.

How much is my security deposit?

Every lease requires a different security deposit amount that may vary based on a tenant’s credit history. Typically, rentals require one or two month’s rent to be paid in full before a tenant moves into a property.

Is my security deposit refundable?

Yes, your security deposit is fully refundable as long as you have met the move out requirements per the terms of your lease. In order to receive a full security deposit, the following requirements must be met:

  • Your lease term has expired or agreement has been terminated in writing by all parties
  • You have given a written, paid 60-day notice to vacate
  • No damage has been done to the property beyond normal wear and tear
  • The rental has been returned by the lessee fully cleaned and all trash, debris, and personal items have been removed
  • Rental is returned with the yard freshly maintained (if required per lease)
  • All rent, fees, and other charges have been paid in full by the Lessee
  • All door keys, amenity keys, mailbox keys, access cards, gate openers, garage door opener, and any other remote devices have been returned to management
When is rent due?

Rent is due on the 1st day of each month.

How do I pay rent?

You can pay rent online through the Buildium platform using the Resident Sign In. Note the portal is easy to use and free of charge if the money is transferred electronically from your bank account.

What is your pet policy?

Each rental property has a different policy based on the owner’s discretion, so be sure to review the rental listing description and your lease.

For properties that do allow pets, there will be a $250 pet deposit and a monthly pet rent fee that is set at the property owner’s discretion. Note these fees will vary and the property owner will have the final say over what types and sizes of pets are permitted.

Do I have to pay a full month’s rent if I move in halfway through the month?

No, you will be responsible for paying a prorated portion of the current month based on your move in date. For example, if your monthly rent is $1,000 and you moved in on September 16, you would only be responsible for 15 days of the 30 day month or $500.

Are there late fees?

Yes, a late fee of 10% of monthly rent will be applied on the 6th day of the month.

Am I responsible for lawn and yard care?

At our single family home properties, you are responsible for basic lawn and yard care maintenance. For multifamily properties, lawn and yard care is not the tenant’s responsibility. If you are in a homeowners association, some of the yard maintenance may be done by the association. 

Can I paint the interior of my rental?

No, repainting the interior of your rental is not allowed. On special occasions and with permission of the property manager, a tenant may work out a written agreement with the property owner to repaint the property interior.

How do I submit a maintenance request?

All maintenance requests can be submitted through the online Buildium platform here. After logging into your account, click on the “Requests” page and follow the prompts.

Am I responsible for paying for repairs and maintenance?

Repairs and maintenance costs are generally covered by the property owners unless they are determined to be beyond normal wear and tear. Tenants may be responsible for covering repair costs if the maintenance item is deemed to be caused by the tenant and not a normal expense.

There is an emergency maintenance problem. How do I contact the ProActive Team?

Maintenance requests can be submitted online through your Buildium account here. You may also call our office at (757) 383-9510 in the event of an emergency, but we do ask that you also formally submit your request online so that we can properly field your request.

Can I move out of my rental property before my lease term ends?

If you are vacating the property before the end of your lease, you will be subject to a breakage fee equal to two month’s rent.

When can I expect to receive my security deposit refund after I move out?

After a move-out inspection is conducted, we will communicate our report to you via email along with the security deposit transmittal within 45 days of the end of your tenancy.

I received my move out report and need to pay money that is owed. What do I do?

You may submit payment online, via mail, or in-person at the ProActive office. If you owe money over and above your security deposit and do not pay or make payment arrangements within 30 days of the security deposit transmittal, we may pursue legal action.

If you are unable to make full payment at one time, please contact the ProActive Team by phone or email to review your payment arrangement options.

How do I renew my lease?

You may begin the lease renewal process by notifying the ProActive Team at least 60 days before your lease term expires. At that point, we will confirm your lease is available for renewal and send you a lease renewal agreement.

Ask Your Question

Call Us

(757) 383-9510

Contact us

(757) 383-9510

819 W 21st Street, Suite 100

Norfolk, VA 23517

 

Kandy FulliloveKandy Fullilove

REALTOR® and Military Relocation Professional

Kandy has lived in Norfolk since 1991 where she received her first orders as a Navy Seaman.  A proud military spouse of 30 years with 2 boys who graduated from the U.S. Naval Academy and now serving, Kandy can tell you a few things about the Hampton Roads area and military life.  Her own experiences as a home buyer and investor for over 20 years gives expertise to educating a buyer or seller on their many options in selecting the right home, building their wealth portfolio, and knowing when to sell to maximize their investment.  She has been in real estate since 2015.  She joined ProActive Real Estate to have the benefits of a full-service brokerage.  She always prides herself on integrity throughout the transaction and is here to help with all your real estate needs.

 

Karen DanielKaren Daniel

Associate Broker/Office Manager

Licensed in Virginia, Karen is our Office Manager and holds an Associate Broker designation.  Karen oversees all transactional operations and communications over our team of real estate agents, leasing specialists and maintenance crews. Karen has been a resident of Hampton Roads for over 40 years. Karen is also a seasoned real estate professional and is well versed in all the intricacies of the buying and selling process.

 

Joe LeeJoseph “Joe” Lee

Real Estate Agent

Joe Lee joined the ProActive Team in 2022 as a Real Estate Agent. Prior to joining the team, he was an Associate Real Estate Broker and Real Estate Appraiser, practicing residential and commercial real estate in the Tidewater, Virginia area for 45 years. His service areas include the South Side of Hampton Roads, the Peninsula, and Suffolk. In addition to his experience as an agent, Joe is a veteran of the United States Army and received his B.S. in Finance from Old Dominion University.

 

Bob JohnsonRobert “Bob” Johnson

Maintenance Coordinator

Bob Johnson has been with ProActive since 2019. A seasoned client relationship executive, he troubleshoots and manages tenants’ maintenance needs. He has spent several years painting, managing small electric projects, troubleshooting HVAC, and plumbing, as well as providing a detailed eye for general property aesthetics. He enjoys getting to know the ProActive tenants and strives to build long term success for both the valued tenants and property owners.

 

Hal DunkelHarold "Hal" Dunkel

Commercial Real Estate Agent

Hal Dunkel joined the ProActive Team in 2022 as a Real Estate Agent. Prior to ProActive, Hal was a Senior Associate for Statewide Commercial, Hal was responsible for representing office and industrial clients of all types, from tenants, landlords, purchasers and sellers, as well as multi-family developers, sellers and investors.

Chris OslanderChris Olander

Real Estate Agent and Maintenance Manager

A proud Texas native and graduate of the University of Texas at Austin, Chris became a Naval Aviator in 2012. Over the next nine years, he accumulated over 1,700 hours as a helicopter pilot and instructor pilot. In 2017, following the birth of his daughter, Chris became a licensed Realtor to help his wife, Nina, with her business anytime he wasn't flying. He worked behind the scenes becoming an expert in business finance while managing his family's personal investment properties. Chris considers his experience with managing his personal investments as the spark that launched him into full time property management for his clients. He cares for each of his owner's properties as if it were his own which has led to his exponential growth. When not at work, you’ll probably find Chris out on his mountain bike, praying for snow in the mountains so he can get out his snowboard, or at the rock climbing gym with his daughter.

Fouad Mohit

Sr. Business Broker/Commercial Real Estate Agent

For the past 35 plus years, Fouad Mohit has invested his time in the ownership and sale of business and commercial real estate in the greater Hampton Roads area. Through his personal experiences in a wide breadth of industries, including gas stations, convenient stores, grocery stores, both franchise and non-franchise restaurants, Mr. Mohit has honed his expertise in Main street business operations. With the divestiture of his business obligations in 2002, Mr. Mohit joined the Sunbelt team to supplement the global Network of Brokers with his know how and insights in the local market. Over years Mr. Mohit has helped Sunbelt transfer restaurants, retail stores, fitness centers, electrical companies, educational establishments, publishers, medical practices, production companies, and much more. His fundamental understanding of the main street structure gives Mr. Mohit the tools to, confidentially and with keen attention to detail, take the business and commercial real estate to close giving the highest yield and security to his clients. It is of the utmost importance that the longevity of the business and the stability of the community remain intact by allowing a new owner in the market with the business and the real estate. His experience in commercial real estate brings much knowledge to the ProActive Team.

Kingna Scott

Transaction Coordinator

Kingna “Scottie” Scott, a native of Farmville, VA, has always loved to assist people. She began her formal education at her alma mater, Norfolk State University, while also attending Old Dominion University, as well as TCC, to receive her Bachelor of Arts in 2009. Scottie has always been driven by an autonomous, enthusiastic passion to do her best, whenever and wherever. She is down to earth and has the gift of communication; relating with people from all walks of life. On her downtime she’s either creating music, studying, or spending time with her pets outdoors.

Laura Bazemore

Bookkeeper

Owner of Chesapeake Bay Bookkeeping & Accounting Services, LLC and a graduate of Old Dominion University with a bachelor’s degree in Accounting and a minor in Information Systems Technology, Laura has many years of experience as a staff accountant in various fields such as restaurants, retail, healthcare and contracting. Because of her vast experience, she has a broad knowledge base to meet the needs of many different clients.  In her spare time, she enjoys country music, going to concerts with her friends and loves taking care of her rescue puppies!  Working with ProActive Real Estate Services has opened her eyes in all aspects of real estate transactions.

Gary Layne

Owner/Realtor ®(Residential/Commercial)

In today's competitive market, you need a passionate, local advisor that can help you navigate the residential/commercial selling and buying process. As a valued client, you'll receive:

  • Local market knowledge
  • Access to industry-leading real estate tools to determine your property value or customize your real estate search
  • A proven negotiator who will be with you every step of the way
  • A trusted and knowledgeable partner through closing and beyond

 

A resident of the Hampton Roads area for many years, and graduate of Old Dominion University, I have been engaged with this real estate market as a homeowner, business owner and investor for over 35 years. Presently residing in Norfolk, VA, and part owner of ProActive Real Estate Services, I specialize in residential & commercial real estate along with property management.  I am also associated with Sunbelt Business Brokers which allows me to assist business owners in listing their business for sale or assist those looking to purchase a business.  As a business owner and real estate agent, my goal is to provide strong customer service with open communication to obtain the goals of sellers and buyers in this market.

Direct: (757) 652-1225
Office: (757) 383-9510
eMail: Gary@CallProActive.com

Billy Wilson

Owner/Broker/Realtor®

A serial entrepreneur, Billy has launched and sold multiple successful businesses over the course of his career, but real estate has always been his passion. A lifelong Norfolk resident and graduate of Old Dominion University, Billy brings a wealth of valuable experience to the ProActive Team. From property management and flipping, to traditional listings and sales, Billy relies on years of experience to advise his clients in making the right buying or selling decisions. Billy loves to play tennis, “Old Boys” rugby, and spend time with his wife of 26 years, Anna. Billy’s daughter, Elise, is a teacher in Washington State, and his son, Will, attends Hampden Sydney College.

Direct: (757) 724-1793
Office: (757) 383-9510
eMail: Billy@callproactive.com