Learn How
Full-Service Property Management Works
At ProActive, we offer a comprehensive property management process designed to make ownership simple, profitable, and stress-free. Here's a detailed look at how our Hampton Roads property management services work from start to finish:
Initial Consultation and Property Evaluation
We begin by learning about your property, rental goals, and any existing challenges you’re facing. During this consultation, we review the condition of your home, discuss your expectations, and answer any questions you may have about the management process.
Free Rental Market Analysis
Using local market data and property comparisons in your city and the surrounding area, we determine a competitive rental rate that balances maximizing your income with minimizing vacancy time. You’ll receive a custom rent estimate backed by current market trends.
Preparing Your Property for Rent
Before listing, we help ensure your property is rent-ready. This includes guidance on cleaning, repairs, curb appeal, safety checks, and compliance with Virginia landlord-tenant laws. We can also coordinate any necessary vendors.
Professional Marketing and Listing
We create a high-quality listing with professional photos and a compelling description. Your property is advertised across major rental platforms such as Zillow, Trulia, Apartments.com, and our local network to generate maximum interest.
Tenant Screening and Application Handling
All tenant inquiries, showings, and applications are handled by our team. We conduct thorough screening for each applicant, including background checks, credit history, income verification, and rental references, to ensure we place responsible and reliable tenants.
Lease Preparation and Signing
We prepare a legally compliant lease that protects you and clearly outlines tenant responsibilities. All lease documents are reviewed with the tenant, signed electronically or in person, and securely stored for your records.
Move-In Coordination
We collect security deposits, conduct a move-in inspection, and provide the tenant with all necessary information. You receive a detailed condition report for future reference.
Ongoing Management and Communication
Once a tenant is in place, we handle all communication, maintenance requests, rent collection, and tenant relations. You will have access to monthly statements and performance updates through our secure owner portal.
Maintenance Coordination
We coordinate repairs using trusted local vendors and respond to emergencies 24/7. You’ll be notified of any major issues and kept in the loop every step of the way.
Inspections and Lease Renewals
Routine property inspections help catch problems early. We also handle lease renewals, rent adjustments, and conduct a review of tenant performance before offering renewal terms.
