The Importance of Building Good Tenant Relationships
Building good relationships with tenants is essential for successful property management. Our dedicated Property Managers realize that developing relationships with tenants goes a long way in making our landlords’ real estate investments successful. Good relationships foster:
- Tenant Retention: Positive relationships lead to higher tenant satisfaction and increased likelihood of lease renewals. Happy tenants are more likely to stay long-term, reducing turnover and vacancy costs.
- Communication: We maintain open and transparent communication with tenants. Address their concerns promptly and keep them informed about property updates and changes.
- Responsiveness: We are responsive to tenant needs and requests. Quick and effective responses to maintenance issues and other concerns show that we value their tenancy.
- Respect: We strive to treat tenants with respect and fairness. Ensure that all interactions are professional and considerate, and avoid discriminatory practices.
- Feedback: We solicit and encourage feedback from tenants to understand their needs and preferences. We use this information to improve property management practices and enhance tenant satisfaction.
How We Cultivate Resident Relationships
Tenants Have One Point of Contact, Guaranteed
ProActive has a Dedicated Property Manager Model. That means both owners and tenants have one point of contact at our company who they can count on. We don’t make residents send emails or submit forms into the void, and we don’t have them wait too long on any sort of answering service. When they call, text, and email, we answer.
When Tenants Reach Out, We Respond Promptly
Real estate, and property management in particular, is nearly a 24/7 hour business. While we value down time and the ability to take an occasional breather, we understand the importance of keeping up with communications. That’s why when tenants call, email, or text we aim to respond within just a few hours.
We Acknowledge, Pause, and Listen
Managing properties means encountering unexpected obstacles ranging from surprise maintenance repairs to unwanted neighborhood disruptions and more. Sometimes as property managers, we won’t have the answer immediately. That will never stop us from communicating.
At ProActive, we acknowledge a tenant’s communication as soon as we receive it (and at the latest, within 4 business hours). In the case of emergencies, we are available 24/7 on our emergency maintenance line. Before jumping to solve problems, we always ensure tenants have the chance to share the full story. We pause and listen.
We Remain Positive, Even in the Face of Challenges
Losing air conditioning or getting locked out of an apartment can be a frustrating situation for a resident. We understand that frustration directed at a situation is not necessarily frustration directed towards us personally as property management professionals. At ProActive, we always keep a positive outlook on scenarios even when we’re dealing with unforeseen challenges.
We Respect All Residents
In addition, we treat all of our residents with respect and a high level of customer service. This means providing concierge level service in every interaction. No question is forbidden when dealing with our property managers, leasing coordinators, or maintenance technicians.
By focusing on building strong tenant relationships, we aim to foster a positive rental environment and ensure long-term success for all parties involved. That means more lease renewals, fewer turns, and healthier properties for managers and investors alike.
Need Help With Tenants?
If you are finding yourself having a troublesome relationship with a tenant, give the ProActive Real Estate Services team a call! We are expert communicators who are prepared to stand by you to help you navigate the inevitable challenges that come with scaling a real estate portfolio.
Our phone number is (757) 383-9510 and you can email us any time at AskUs@callproactive.com.
Get In Touch
We are open Monday through Friday from 9:00AM-5:00PM. Hours may differ on holidays. Due to the nature of our business, personnel may or may not be in the office, calling ahead of time or scheduling an appointment is recommended.